IT Support Services | Information Technology Maintenance Firm
Now, more than ever, companies are looking for partners that can help them reduce their IT costs through effective IT support services. Finding these partners usually involves multiple contracts, vendors and manufacturers. Redapt can address your IT support needs, simplify administration and reduce your information technology maintenance costs in the process. As an established supplier of information technology services, let us assess your IT support needs and create an IT maintenance plan tailored to your data center.
Our plans are simple and flexible and include options like:
- Self Maintenance
- Manufacturer Support
- Redapt Hardware Support
- End of Life (EOL) Support
We offer a full suite of multi-vendor solutions with Service Level Agreements (SLA) that range from 24 x 7 x 2 hour response to Next Day Parts replacement. Additionally, Redapt continually invests in training and certifications, so our staff can offer clients a high level of customer service and technical expertise.
Our IT Support Services Offerings are:
- Remedial Maintenance and Service Delivery
- Web Ticket and Escalation Procedures
- Preventative Maintenance
- On-site Spare Parts and Configured Server Spares
- Asset Management
- Multi-Vendor Contract Management
- Full Time On-Site Engineers
- SLA Reports and Status Meetings
Key Benefits:
- Customer Build Solutions based on Customer Needs and Budget
- Support for new, used and third party hardware
- Co-termination of Contracts and a Single Point of Contact
- IT Support Cost Savings
- Qualified, Knowledgeable and Service Oriented Technicians
Contact us and learn more about our low cost support programs.
