Now, more than ever, companies are taking a good hard look at the maintenance and support contracts associated with their networking equipment. It used to be, companies only purchased support from the manufacturer that actually manufactured their equipment. But, with the numerous large service organizations available now, it’s actually very rare to find a manufacturer that actually utilizes their own employees and service infrastructure to support their products. Redapt can work with you to assess your support needs and create the best recommendation for you regardless of manufacturer.

• Self Maintain
• Manufacturer Support
• Redapt Hardware Support

As a resource to our customers, Redapt has invested in training and certifications of our staff to offer our customers a high level of customer service and technical expertise. Redapt includes telephone technical support on all the systems that it sells.

Redapt Systems offers a complete suite of on-site and remote help desk service solutions for maintaining computer equipment for users in multi-vendor, multi-site, and critical application environments.

A Redapt Account Executive can assist you in a Support Level Analysis and Recommendation for all your existing hardware.

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Product Coverage Available (Partial list)
Sun Microsystems
HP/Unix
Compaq
IBM xSeries, pSeries, and iSeries
Rackable
F5 Networks
Dell
StorageTEK
EMC
ADIC
Cisco
Customer Support Solution

Service Delivery

• Remedial Maintenance and Service Delivery
• Escalation Procedures
• Preventive Maintenance
• Installation, Moves, Adds, Changes and Power Downs
• On-Site Component Spares and Whole Unit Systems Spares
• Asset Management
• Contract/Vendor Management
• Dedicated Resident Full Time Engineers

Reporting and Quality Assurance

• Reporting/Meetings
• Continuous Improvement
• Customer Survey

Key Benefits

• Custom built solutions around customer needs
• Flexibility for Products (new, used, 3rd party)
• Qualified, knowledgeable technicians
• Co-terminating, single point of contact
• Savings in comparison to manufacturer support