Insights > Customer Stories

Rack Integration & Services Help Turn Hardware Orders Around on the Quick

When a Fortune 100 financial firm found it challenging to deploy hardware on accelerated schedules, they partnered with Redapt to spec-out and implement a solution.

In a nutshell

The problem

Due to quick turnaround schedules and hardware specs often arriving late, our customer was increasingly falling behind schedule in the delivery of much-needed hardware, resulting in cost overruns.

The solution

Redapt designed an automated solution that handled every aspect of the hardware procurement, build, and delivery cycle. In addition, we leveraged the efficiency of our own supply chains and expertise to increase Citibank’s flexibility when bottlenecks arose.

The outcome

By assuming much of the control over Citibank’s hardware logistics, Redapt was able to deliver customized and quality tested builds to any datacenter location within 1-2 days rather than weeks.

Moment of clarity

After working with Citibank to understand the bottlenecks in their current hardware cycle, we recognized that by leveraging our own supply chain and expertise, we could help the company greatly accelerate their process while reducing project costs.


What the company needed

Citibank needed a way to greatly speed up the build, management, and delivery of custom hardware to customers around the world.

They also needed flexibility in their hardware services cycle in order to make up for lost time when custom specs were delivered by customers late in the hardware cycle.

Our recommendation

  • Integration of automation tools to help manage and accelerate the hardware delivery cycle
  • A more robust bill of material processing to rapidly respond to specific hardware needs
  • Management of inventory, build, testing, and shipping from a single Redapt location.

The end result

  • Hardware build and delivery times

    reduced to 1-2 days.

  • Automation

    to continually locate new opportunities for efficiencies within the delivery cycle.

  • Increased flexibility

    in the supply chain to allow the company to quickly pivot when bottlenecks in the hardware build and delivery process occurred.

Contact us to gain a little more clarity

We love a challenge. Tell us about your needs, goals, and the obstacles in your way. We’ll help you find solutions to get past them.

Get in touch directly:
(425) 882-0400