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Modernized Service Platform Elevates Property Management

A leading property management organization sought to modernize its customer-facing service platform to improve tenant experiences and operational efficiency. Facing challenges posed by an aging system, the company partnered with Redapt to create a cutting-edge, cloud-based solution. The company transformed its service processes by leveraging modern technology, gaining powerful insights, and achieving streamlined operations across a vast portfolio of facilities. The collaboration resulted in an innovative tool that empowers better tenant support and fuels data-driven decision-making capabilities.
Turning Challenges Into Opportunities

Empowering Smarter Tenant Services

This property management leader manages a massive portfolio and provides critical services to tenants 24/7. The business reduced inefficiencies by upgrading to a cloud-based solution and enhanced tenant satisfaction with more responsive services.

Across the property management industry, technology drives scalable operations and sustained tenant satisfaction. To remain competitive, businesses must adopt innovative solutions that deliver seamless operations and actionable insights into building maintenance and tenant needs.

1
The Problem
The property management company's 15-year-old system couldn't meet evolving demands, managing over 300 million square feet across diverse locations. It struggled to provide operational insights and meet tenants' growing expectations for responsive, reliable service.
2
The Solution
Redapt built a cloud-based service platform tailored to streamline tenant requests, enhance scalability, and deliver data-driven insights. This innovative solution empowered the property management team to boost efficiencies, improve service quality, and achieve long-term operational excellence.
3
The Outcome
With Redapt's modern cloud solution, the property management company transformed its operations. The comprehensive platform enabled seamless tenant service requests, deepened operational insights, and reduced hands-on management. The company is now better equipped for data-focused decisions.
SOLUTION DEEP DIVE

Transforming Operations Through Innovation

Redapt developed a scalable, cloud-based Azure platform specifically designed to optimize tenant services and facility insights.
what the company needed
Scalable Cloud Infrastructure
  • Built on Microsoft Azure for autoscaling capabilities and round-the-clock reliability.
  • Eliminated virtual machines in favor of a SaaS approach, reducing maintenance costs.
what the company needed
Custom Work Order Management
  • Designed a responsive interface to manage tenant requests effortlessly with online forms.
  • Ensured real-time data access for service teams across 28 states.
what the company needed
Business Intelligence Integration
  • Integrated Power BI for data visualization and reporting.
  • Enabled property management to uncover patterns and optimize building operations.
what the company needed
Global Redundancy and Support
  • Integrated regional data mirroring for high availability.
  • Increased resilience against service disruptions, ensuring 24/7 operations.
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THE OUTCOMES

Revolutionizing Tenant Service and Insights

By modernizing its service platform, the property management company experienced improved tenant satisfaction and operational efficiency. It can now confidently handle 33,000 users, generating over 1,000 service requests daily.

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Streamlined Service Processes 

Resolved tenant requests faster through a responsive, unified interface.

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Deeper Operational Insights 

Leverage advanced analytics to uncover building and tenant needs.

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Reduced Management Efforts 

Automated monitoring and scaling cut down on manual administrative tasks.

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Modernized Scalability 

A SaaS cloud solution ensures seamless functionality during peak usage spikes.

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CONCLUSION

Paving the Way Forward

This partnership transformed the company’s property management services, combining cutting-edge innovation with operational excellence. Today, the company delivers unparalleled tenant satisfaction backed by robust insights, reliable systems, and scalable operations. Looking ahead, it is primed to refine tenant experiences and expand its capabilities.

What challenges does your organization face? Reach out to Redapt to start the conversation—we’re here to help you achieve success through technology.

Your trust and confidentiality are our top priorities. Redapt prioritizes and protects our customer's privacy, so we don't publicly disclose account names or other identifiable information. We are eager to share our successes and are happy to provide specific referrals or case studies upon request.