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Working with Medical Device Manufacturer to Modernize the Way It Helps People in Need

A leading medical device manufacturer sought to revolutionize patient care by simplifying how users access resources and training for managing diabetes. Faced with scaling challenges and strict FDA training requirements for its latest insulin pump, the company partnered with Redapt to overcome these obstacles. Together, they built a modernized customer portal powered by advanced technology, enabling seamless patient engagement and virtual training experiences. This collaboration not only enhanced customer support efficiency but also reduced operational costs. By transforming their patient support model, the manufacturer empowered individuals to manage their health more effectively, creating a foundation for future innovation and growth.
Turning Challenges Into Opportunities

Empowering Seamless Patient Care Through Innovation

The medical device manufacturer focuses on enhancing patient lives by creating innovative solutions for diabetes management. With a goal to streamline access to education and resources for their next-generation insulin pump, they turned to technology. By partnering with Redapt, they implemented a centralized customer portal that transformed patient engagement and delivered mandatory FDA-compliant training virtually, improving accessibility and reducing costs.

The medical device industry faces rising demand for efficiency and personalized care, pushing companies to adopt technology to stay competitive. From patient support to compliance, advanced tools like cloud platforms play a pivotal role, driving operational excellence and customer satisfaction.

1
The Problem
Scaling their customer service became a growing challenge for the medical device manufacturer as their innovative insulin pump gained traction. They relied on phone-based order processes, which required more staff as demand increased. Additionally, FDA mandates for one-on-one patient training introduced significant complexity and costs. To support their expanding customer base and comply with strict regulations, the manufacturer needed a streamlined approach that offered efficient, accessible patient engagement while maintaining high standards of care and compliance.
2
The Solution
Redapt and the medical device manufacturer collaborated to develop a cutting-edge customer portal designed to simplify patient engagement and streamline operations. The solution incorporated a virtual training module, enabling patients to access vital FDA-compliant training from any device, ensuring regulatory standards were met with ease. Backed by Microsoft Azure’s robust platform, the portal provided secure data management and scalable infrastructure, empowering the manufacturer to enhance patient support while reducing operational complexities and costs.
3
The Outcome
By partnering with Redapt, the medical device manufacturer achieved remarkable results. The newly developed customer portal revolutionized patient engagement by providing seamless access to resources and training. This included a virtual training module that not only met stringent FDA requirements but also eliminated the need for costly one-on-one sessions, saving $250-$500 per patient. The innovative solution reduced operational overhead and empowered patients with more accessible and efficient diabetes management tools.
SOLUTION DEEP DIVE

Transforming Patient Support with Scalable Solutions

Redapt delivered a modern solution to the medical device manufacturer, focusing on a secure, scalable customer portal. Powered by Microsoft Azure, the project combined enhanced patient engagement with seamless compliance to meet regulatory and operational goals.
what the company needed
Custom Patient Portal Development
  • Built an intuitive, centralized portal for easy patient access. 
  • Enabled multi-device compatibility for seamless user experience anytime, anywhere.
what the company needed
Virtual Training Module Implementation
  • Developed a training system to fulfill FDA compliance. 
  • Enabled cost-effective, remote training without compromising on quality or accessibility.
what the company needed
Microsoft Azure Integration
  • Utilized Azure PaaS for secure, scalable infrastructure. 
  • Integrated with tools like Azure SQL and Traffic Manager for data management and system reliability.
what the company needed
Streamlined Operational Processes
  • Reduced dependency on phone-based orders with automated functions. 
  • Enhanced scalability to support future customer and product growth.
what the company needed
Robust Data Security and Compliance
  • Ensured secure handling of sensitive patient data with oAuth and advanced encryption. 
  • Monitored and optimized user interactions for ongoing improvements and regulatory alignment.
THE OUTCOMES

Revolutionizing Patient Care and Operational Efficiency

Through their partnership with Redapt, the medical device manufacturer successfully transformed patient engagement, streamlined operations, and met rigorous FDA compliance requirements. This collaboration drove cost savings, empowered patients, and set the stage for long-term growth.

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Enhanced Patient Engagement 
Patients gained streamlined access to comprehensive resources and training across any device.

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Significant Cost Reduction 
Eliminated $250-$500 per patient expenses associated with one-on-one training sessions.

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Improved Regulatory Compliance 
Delivered a virtual training module fully aligned with stringent FDA mandates.

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Scalable Operational Processes 
Automated and modernized systems to support future growth and improve customer service efficiency.

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CONCLUSION

Driving Innovation for a Healthier Future

Together, Redapt and the medical device manufacturer redefined patient support with a secure, scalable solution. The project enhanced engagement, reduced costs, and met regulatory standards, setting a new benchmark for healthcare innovation. With these advancements, the manufacturer is now better positioned to empower patients while scaling their operations to meet future demands, ensuring sustainable growth and innovation in the industry.

Strategic partnerships drive lasting impact. What could collaboration with Redapt achieve for your organization? Connect with us today to explore the possibilities. 

Your trust and confidentiality are our top priorities. Redapt prioritizes and protects our customer’s privacy, so we don’t publicly disclose account names or other identifiable information. We are eager to share our successes and are happy to provide specific referrals or case studies upon request.

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