Capabilities > Operations

Managed Services

Digital transformation can be complexMigrating applicationsimplementing a new operating model, and establishing cost governance—all require significant cloud expertise. 

Redapt’s comprehensive suite of managed services covers everything from infrastructure to data and cost management. Powered by our professional services team, our technical account managers will ensure that you are always well informed on cutting-edge, cloud-based innovations that would benefit your business. 

Through our managed services, Redapt partners with you to ensure your cloud investment satisfies your vision, goals, and challenges. 

When it comes to your organization's digital transformation, Redapt can be your trusted advisor to ensure your investment satisfies your vision, goals and challenges.

Digital Transformation Strategy that works with your current workloads and processes

Cost monitoring so your investment remains on budget and on schedule

Infrastructure management to meet your digital transformation goals

Application management to ensure all your organization's tools are always available and secure

The Redapt Approach

We believe digital transformation doesn’t need to be complex. Redapt partners with you to: 

  • Find the right technologies for your IT needs 
  • Develop a roadmap to ensure your cloud environment is right-sized and positioned for success  
  • Architect best practices and cost governance to maximize your investment 
  • Manage your infrastructure and applications to ensure 24x7 monitoring and support 

Our Partners

Creating best-in-class solutions takes best-in-class partnerships.

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  • redapt-partner-logos_google-cloud
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Redapt Managed Service Offering

Our standard and premium services models provides flexibility and allows you to choose the type of service that best fits your business needs. 

Standard

Premium

Client Cost
  • No Additional Cost with agreement
  • Services Contract for supported systems and environments. 
Billing Management
  • Monthly invoice
  • Detailed Billing reports
  • Cost Optimization Report
  • Monthly invoice
  • Detailed Billing review
  • Cost Optimization Analysis
  • Automated Budget Alerts
Service Management
  • Dedicated onboarding team
  • 24x7 Cloud Infrastructure Support (reactive)
  • White glove subscription access
  • Standard SLAs
  • Dedicated onboarding team
  • 24x7 Cloud Infrastructure Support (proactive/reactive)
  • Active monitoring
  • White glove subscription access for faster resolution
  • Premium SLAs
  • Premier Support Ticket Escalation
Personalized Service
  • Shared Technical Account Manager
  • Monthly Business Report
  • Cost Forecast Report
  • Performance report
  • IaaS right sizing report
  • Assigned Technical Account Manager
  • Monthly Business Review
  • Advocacy & Advisory
  • Cost Forecast Review
  • Automated Budget Alerts
  • Performance Optimization review
  • IaaS Right sizing recommendations
Consultancy (CIO Advisory)
  • Access to industry leaders to help navigate Cloud offerings and ensure proper alignment with your future business needs.
  • Additional charges may apply at Reduced cost
  • Access to business and industry leaders to help navigate Cloud offerings and ensure proper alignment with your future business needs.
  • Plan to Achieve change or capture new business
  • Deep understanding of business initiatives, competitive threats, and challenges
Governance
  • Access Management
  • Group Policy control
  • Subscription Management
  • Provisioning and administration of infrastructure
  • Access Management
  • Group Policy control
  • Change Management
  • Provisioning and administration of infrastructure
  • Information security scanning and escalation
  • Event/Notification definitions
  • Cloud Policy Management
Compliance /Security
  • Design review against compliance-based blueprints reducing the burden of your next audit
  • Optional passive monthly scans against endpoint vulnerabilities and attack points
  • Available to support Audit/Compliance reviews
Description
Standard Response SLA
Premium Response SLA
Critical
  • Cloud Platform Service down or unusable
  • Service is unavailable
  • Service is unusable across the end-user base
  • Notification to the defined technical contact

1 hour

15 minutes

High
  • Cloud Platform Service severely impaired
  • Service performance is degraded
  • Service performance is degraded, or available but producing errors
  • Notification to the defined technical contact

2 hours

30 minutes

Medium
  • Cloud Platform Service partially impaired
  • Error message generated, no end-user impact
  • After action Root Cause Analysis (RCA) report provided

1 business day

4 hours

Low
  • Cloud Platform Service usable
  • Questions or requests about features or development

1 business day

8 hours

Redapt Support Tiers
Description

Tier One Support

All support incidents begin in Tier 1 in the Redapt 24x7 Service Desk, where the initial trouble ticket is created; the issue is identified and clearly documented, and troubleshooting is initiated. Immediate escalation occurs if it is identified that the issue is affecting multiple users.

Tier Two Support

All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where more complex support on hardware/software issues can be provided by more experienced Engineers with experience in both single user issues and multiple user network issues.

Tier Three Support

Support Incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where support is provided by the most qualified and experienced Engineers who have the ability to resolve the most complex issues.

Tier Four Support

Cloud Provider Premium Support

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Ready to get started with Managed Services?

Get connected with our team of experts today to discuss your infrastructure needs.

Contact Us About Managed Services

Success Story

Bringing Healthy Food to the Workplace and Disrupting Vending Industry

When Avanti Markets recognized an opportunity in the market to change the way people purchase food and other convenience items in the workplace, they partnered with Redapt to develop and manage the solution. 

Read More

Additional resources

Learn more about what Redapt’s managed services can do for you.

 

eBook

Thriving in the Cloud: Accelerate Innovation and Maximize Your IT Investment

Our free eBook will help you understand what it takes to accelerate your cloud strategy and increase business agility while decreasing the cost of your IT environment.

Download

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Contact us to gain a little more clarity

We love a challenge. Tell us about your needs and goals, and the obstacles in your way. We’ll help you find solutions to get past them.

Get in touch directly:

results@redapt.com
(425) 882-0400