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Healthcare Professionals Turn to Health Bots for Help Through COVID-19

By Application Modernization Team | Posted on April 20, 2020 | Posted in AI/ML, Microsoft Azure, Workplace Modernization

As the number of cases of the coronavirus (COVID-19) continues to rise across the globe, so do the number of phone calls to healthcare providers. Health professionals everywhere are scrambling to find secure solutions to help their overburdened call centers so that patients can get the care they need.

Many healthcare professionals are turning to conversational artificial intelligence (AI) to empower their COVID-19-overwhelmed call centers. Through an intelligent, self-service experience, these cloud-powered health chatbots are affording patients the service and care they need when they need it.

Benefits of a Health Bot

1. Out-of-the-box healthcare intelligence with built-in scenarios

The Azure-based health bot comes complete with a symptom checker and a built-in comprehensive medical database, including triage protocols. Powered by Microsoft Cognitive Services, the health bot supports natural language conversations and adapts dynamically as each chatbot instance learns from previous user interactions.

2. Customizable and extensible

The health bot contains flexible, customizable built-in functionality and extend to introduce your own unique business flows through easy-to-use visual editing tools. Additionally, the health bot connects easily to multiple information centers, such as systems that manage patient information and electronic medical records (EMR). Across systems, the health bot instance effortlessly integrates into websites, digital personal assistants, and other chat channels.

3. Security and Compliance

Each instance of the health bot aligns with industry and globally recognized security and compliance standards such as ISO 27001, 27018, and CSA Gold and GDPR and provides tools that help healthcare organizations create HIPAA compliant solutions.


Health Bot Experts

One way for healthcare organizations, hospitals, and clinics to fight the COVID-19 pandemic is through engaging with a trusted technology partner.

Redapt's Health Bot experts help healthcare professionals with the implementation of their health bot instances and the build out of their unique extensions. Reach out today for support through this crisis and preparing for what's next.